pko9 Privacy Policy – How We Protect Your Data

1. Information We Collect

When you use pko9.net, we collect personal information in the following categories:

We collect only the information necessary to provide the services described on pko9.net. You are not required to provide information beyond what is needed to complete registration, KYC, or a specific transaction.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account profile.
• Transaction processing: To process deposits and withdrawals via GCash, Maya, or Philippine bank transfer in Philippine Peso.
• KYC and verification: To confirm that you meet the age and identity requirements for using pko9.
• Platform security: To detect and prevent fraud, unauthorised access, money laundering, and prohibited activities.
• Customer support: To respond to your queries, resolve account issues, and communicate with you about your account.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including deposit limits, session controls, and self-exclusion.
• Platform improvement: To analyse usage patterns and improve the performance, layout, and content of pko9.net.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and updates to our policies.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human oversight.

3. Data Sharing

pko9 does not sell or rent your personal data to third parties. We may share your information with the following categories of recipients only where necessary to operate our services:

• Payment processors: GCash, Maya, and Philippine banking partners receive the transaction information needed to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may process your identification documents to verify your identity on our behalf.
• Technology and hosting providers: Service providers who host, maintain, and secure the pko9 platform infrastructure.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics tools to help us understand how the platform is used. This data does not identify individual players.
• Legal and compliance: We may disclose information to relevant authorities where required by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud or other illegal activity.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

4. Cookies and Tracking

pko9.net uses cookies and similar tracking technologies to make the site work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the site to function. These include session cookies that keep you logged in as you navigate between pages.
• Functional cookies: Remember your preferences, such as language settings and display options, so you do not have to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how visitors use pko9.net, including which pages are visited most and how long sessions last. This helps us improve the platform.

Most browsers allow you to control cookies through their settings. Blocking essential cookies may affect your ability to log in or use certain features of pko9.net. Blocking analytics cookies will not affect platform functionality.

5. Data Security

pko9 applies technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, or disclosure. Key measures include:

• SSL encryption: All data transmitted between your browser and pko9.net is encrypted using SSL/TLS protocols.
• OTP authentication: Account logins and sensitive account actions require OTP verification sent to your registered Philippine mobile number.
• Access controls: Internal access to personal data is restricted to staff who need it to perform their job functions.
• Secure data storage: Account and transaction data is stored on secured servers with access logging and monitoring.

No online platform can guarantee absolute security. If you suspect that your pko9 account has been accessed without your authorisation, contact our support team immediately so that we can investigate and take appropriate action.

6. Your Rights

As a player on pko9, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal information pko9 holds about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
• Right to deletion: In certain circumstances, you may request that pko9 delete your personal data. Note that some information may need to be retained for legal, compliance, or fraud prevention purposes even after a deletion request.
• Right to restriction: You may request that we restrict the processing of your personal data in specific circumstances, such as while a correction request is being reviewed.
• Right to object: You may object to certain uses of your data, including use for analytics purposes.

To exercise any of these rights, contact the pko9 support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request to protect your account security.

7. Data Retention

pko9 retains your personal information for as long as your account is active and for a reasonable period thereafter to meet operational, legal, and compliance purposes. Specific retention considerations include:

• Account data: Retained for the duration of your account and for a standard period after account closure.
• Transaction records: Financial records including deposit and withdrawal history are retained for standard accounting and compliance periods.
• KYC documents: Identity verification documents are retained for the period required to support account verification and any related compliance obligations.
• Support communications: Chat logs and email correspondence related to support queries are retained for a reasonable period to help resolve future issues and maintain service quality.

When data is no longer required, it is deleted or anonymised in a secure manner. If you close your pko9 account, your data will be retained for the applicable periods above before being removed from active systems.

8. Minors and Age Verification

pko9 is strictly for players aged 21 years and above. We do not knowingly collect personal information from persons under the age of 21. Age verification is part of the registration process and is reinforced through KYC checks before a player's first withdrawal.

If we become aware that personal data has been collected from a person under 21, that account will be suspended immediately. Any associated balance may be withheld pending investigation, and the data will be handled in accordance with applicable legal requirements.

If you believe a minor has registered on pko9, please contact us at [email protected] so that we can investigate and take appropriate action promptly.

9. Changes to This Policy

pko9 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable requirements, or data handling practices. When material changes are made, the "Last Updated" date at the top of this page will be revised.

We may also notify registered players of significant changes through in-platform notifications or by email to your registered address. Your continued use of pko9.net after any update constitutes acceptance of the revised Privacy Policy. We encourage you to check this page periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way pko9 handles your personal data, please contact our support team:

Email: [email protected]

For general account questions, visit the FAQ page. For account registration, visit the Register page. For information on our gaming rules, visit the Terms & Conditions page.